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Answer(s) for Business Listings

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  • My business information has changed. How can I update my information on your internet and print directories?
  • We recommend that you lookup your current listing on our website before submitting an update.


  • I am a NOT Cincinnati Bell Telephone Business Line customer and I want to add my business to the Cincinnati Bell Directory print and internet directories.
  • Non-Cincinnati Bell Telephone service providers, also know as CLEC (Competitive Local Exchange Carriers), will need to submit a directory listing request to Cincinnati Bell Telephone before you listing will show up in the cbyp.com website. A directory listing request is a form submitted by the CLEC to Cincinnati Bell Telephone that provides the administrative and listing information associated with the customers request.


  • I am a Cincinnati Bell Telephone Business Line customer and I want to add my business to the Cincinnati Bell Directory print and internet directories.
  • Under Normal Circumstances Generally, Cincinnati Bell Telephone business line customers do not have to take any additional steps to be placed in the print and internet versions of the Cincinnati Bell Directory. When a new business line is added, your business listing data is sent to CBD Media LLC (The company that publishes the Cincinnati Bell Directory) automatically and used to update the internet and print directories. This process can take up to 4 weeks from the time the business line is first billed to the customer. It has been more than 4 weeks and my listing still does not appear in on the cbyp.com website.
    Step 1: Contact the Cincinnati Bell Telephone Business Office at (513) 566-5050 to ensure that your business information is correct on the account. Most of the time one call will help correct the situation.
    Step 2: If you listing continues to not be displayed on cbyp.com, then please contact us via our support form at this address:
    During normal business hours (Monday-Friday) we usually respond to requests within 24 hours.